Office of Healthcare Innovation and Learning Case Study
Bringing together experts from diverse fields and disciplines to explore modern innovations and pilot new programs that improve Veteran access to high-quality healthcare.
The Challenge
Serving as a catalyst for mission-driven healthcare innovation, the U.S. Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Healthcare Innovation and Learning (OHIL) built its VHA Innovation Ecosystem (VHA IE) to leverage the collective power of innovation champions across various industries, government agencies, and like-minded organizations. However, the agency quickly recognized the inherent complexities of managing a wide-ranging and multifaceted project of this caliber. As a result, they sought the support of a strategic partner who could manage this bold initiative by bringing together diverse stakeholders and supporting the actualization of emerging healthcare solutions across the country.
RDS' Solution
RDS oversees all activities related to OHIL’s ambitious effort, including managing VA Pathfinder, a multifaceted digital portal created to connect enterprising organizations with VA’s healthcare innovation leaders. The team also supports the program’s health tech scouting needs, develops business cases and pilot programs, and forms meaningful partnerships that enable OHIL to strategically incorporate the voice of the Veteran into the healthcare innovation process. Other significant aspects of our ongoing work include:
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Risk Assessment and Mitigation
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Resource Allocation and Stakeholder Coordination
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Quality Assessment and User Acceptance Testing
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Process Mapping and Workflow Optimization
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Technology Integration and Management
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Innovative Solutions Piloting
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Event Planning and Execution
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Performance Tracking and Reporting
Notable Outcomes (Thus Far)
19K+ Page Visits Collected
With a 148% increase on time on site and a 46% decrease in bounce rates as a result of UX-focused redesign efforts.
970+ Innovation Submissions
Received to date, with a 73% increase year over year, demonstrating growing interest in piloting solutions with VA.
Network of 930 Experts
Developed throughout VA's network to enable subject matter expertise from a variety of fields and disciplines.
2024 Award Winner
By FORUM Innovation Awards for propelling technology advancements and showcasing innovation with proven results.
